FREQUENTLY ASKED QUESTIONS

How do I return an item I purchased through SAGUARO?


SAGUARO is an online store featuring links to purchase items through Amazon, not directly through this site. Therefore, any returns or exchanges must go through Amazon. They have an amazing return policy. Should you need assistance making a return through Amazon, call their customer service number 1-888-280-4331. This is the direct, general customer service line for any Amazon issue. Update: 5/4/20: The phone number is only an automated message due to Covid19. Please click the 'Amazon's Returns' button at the bottom of this page to go to Amazon's online returns center. You can also email me & I'll be happy to walk you through your return. Products purchased at Salon Marchessa cannot be returned. Head to the bottom of this page, hit the submit box to email me. I'll be in touch in 1-2 business days. Thank you for shopping SAGUARO!




How do I make a hair appointment with Mishawna?


There are two ways to make an appointment with me.

  1. Book online through my website: www.mishawnaromerohair.com. Booking is currently paused due to Covid19.
2. Email me to see my availability & make an appointment. Head to the bottom of this page, hit the contact box to email me. Be sure to include a photo of your hair now and one of your goal hair. I'll be in touch in 1-2 business days!




Are all the products & items sold on SAGUARO vegan & cruelty free?


When you purchase a Paul Mitchell product, rest assured, they are all vegan & cruelty free. As stated on the Paul Mitchell Pro website: "We were the first professional haircare company to take a stand against animal testing 40 years ago, and continue our strong commitment to giving back, supporting a wide range of philanthropic causes, both domestically and internationally." -JPM Pro Website 4/20/20 Of the other products offered, although Amazon has a "cruelty-free" filter on their website, please remember that sometimes it's not entirely accurate. Research more in depth should you feel necessary. If you have a question, head to the bottom of this page hit the contact box to email me. I'll be in touch in 1-2 business days. Thank you for shopping SAGUARO!




What if a product I want is listed on SAGUARO, but when I click through to Amazon, it's unavailable?


In my experience, ordering through Amazon during the pandemic has been just like normal, except the delivery times may be slightly longer. The hair products I've ordered, came to me no problem. Most times, surprisingly, they have been coming in 2-5 days with Amazon Prime. Geat work Amazon! Please keep in mind, due to Covid19, the selection of items listed on Amazon at times may not be as plentiful. They are doing what they can to keep up with our increased online shopping. You have three options if your product is unavailable: • Purchase your desired product in a different size • Email me for a customized list of recommended product(s) • Check back on your product in a few weeks If you have a question head to the bottom of this page, hit the contact box to email me. I will be in touch in 1-2 business days. Thank you for shopping Saguaro!





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